Return & Refund Policy
At thetitans.com, customer satisfaction is our priority. If you’re not satisfied with your purchase, please review our return and refund policy below:
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Used or opened perfumes.
- Personalized or customized items.
- Clearance or final sale products.
3. Return Process
- Contact our support team at info@thetitansfragrance.com to initiate a return.
- Pack the item securely and send it to our return address.
- Once received, our team will inspect the product and process the refund or replacement.
4. Refund Process
- Refunds are processed within 7 business days after approval.
- The amount will be credited to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are allowed only for damaged or defective products. Please contact us within 7 days of receiving your order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, email us within 7 days with photos of the issue. We will arrange for a replacement or refund.
7. Contact Us
For any return or refund-related concerns, contact us at info@thetitansfragrance.com or +92 300 8403209.
